Spa Supervisor

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

Job description

We are seeking an experienced and enthusiastic spa supervisor to join our team in Baghdad, Iraq. As a spa supervisor, you will play a crucial role in overseeing the day-to-day operations of our spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Manage and coordinate spa operations, including treatment rooms, relaxation areas, and locker rooms
• Supervise and mentor spa staff, providing guidance and support to ensure optimal performance
• Oversee guest bookings, scheduling, and resource allocation to maximize efficiency and revenue
• Ensure compliance with health and safety regulations, maintaining a clean and hygienic environment
• Implement and maintain spa service standards and procedures
• Handle guest inquiries, concerns, and feedback promptly and professionally
• Assist in developing and implementing marketing strategies to promote spa services
• Manage inventory of spa supplies and products
• Collaborate with other departments to enhance overall guest satisfaction
• Conduct regular staff training sessions to improve skills and knowledge
• Participate in the recruitment and onboarding of new spa team members

Qualifications

• Minimum of two years of leadership experience in the spa industry
• Outstanding guest service skills with a customer-focused mindset
• Excellent verbal and written communication abilities
• Strong team management and leadership skills
• In-depth knowledge of spa treatments, services, and industry trends
• Proficiency in English (verbal and written); additional language skills are a plus
• Demonstrated ability to work flexible hours with minimal supervision
• Exceptional organizational and time management skills
• Proficiency in computer systems, including Windows, MS Office Suite, Opera PMS, SpaSoft, and Micros