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Night Manager

AccorHotels

Jordan

Posted on: 10 Nov 2025

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JOB DESCRIPTION / ROLE

Job Type: Full Time
Job Location: Jordan
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Not Specified
Job Function: General Management
Company Industry: Travel, Hotel & Tourism

Key deliverables and responsibilities

Planning & organizing:

  • Review and update the logbook.
  • Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.
  • Report regularly on happenings to FOM and GM.
  • Guests should not be kept waiting.
  • Maintain associate relations.
  • Resolve complaints.
  • Handle disputes.
  • Ensure the services are up to the required standard.
  • Smooth check-in / check-out procedures for the hotel and the residences component.
  • Cooperate with hotel's departments: housekeeping, engineering, F&B, etc.
  • Hotel tour as per list.
  • Check hotel situation, occupancy, functions, groups and VIPs.
  • Perform as per OSM standards and in line with the 7 key issues and 4 cornerstones.
  • Be fully aware of the talk of the walk for the day.
  • Proper grooming at all times.
  • Attend training classes as per schedule.
  • Show fullest cooperation and respect within the team and other departments.

    • Be aware of the daily activities and have product knowledge of all the hotel facilities.

    Operations:

  • Direct and coordinate various services related to night operations as required.
  • Ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction and exceed TrustYou targets.
  • Assure safety and security of guests, visitors, employees and protect the property by working closely with hotel's security personnel.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Prepare and send night reports on time to HODs and GM, ensure accurate and detailed hotel and residences duty log, as well as any incident that may occur during the overnight shift.
  • Ensure adherence to company and hotel policies by all departmental employees.
  • Ensure an effective handover of night activities to the FOM.
  • Work closely with the night auditor, change PMS business date on time, and resolve all pending issues and errors before changing business date.
  • Ensure panic report is printed and filed every 2 hours (or at least twice per shift).
  • Meet and greet all RIPs & MIPs on arrival and departure during the night.
  • Check no-shows and ensure all no-shows are guaranteed and chargeable.
  • Pre-assign rooms for early arrivals for the next day, coordinate with housekeeping to ensure rooms are ready on arrival.
  • Establish, promote and maintain good public relations while meeting or exceeding guest expectations.
  • Call general manager and concerned HODs without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
  • Call hotel doctor and security in case of guest accident and report accordingly.
  • Handle all employees' accidents as per hotel policy.
  • Ensure hotel's employees grooming and appearance standards are met.
  • Handle government officials, press, etc. during the night and report accordingly.
  • Be familiar with all front desk and cashiering functions.
  • Handle turn-away guests (book out).
  • Open stores in case of emergencies.
  • Authorize payments in case of emergencies.

    • Administration:

  • Coordinate and share information with all departments.
  • Ensure all staff is thoroughly familiar with the hotel's emergency procedures and in a state of preparedness for any emergency which may occur.
  • Be familiar with all related company documentation and especially with the relevant operational standards manual for the field of responsibility.
  • Assume responsibility of duty manager when scheduled to do so.
  • Assist in task force teams for new openings (if asked).
    •

    ABOUT THE COMPANY

    A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

    We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

    From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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