Front Office Receptionist

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.

Job description

Front office receptionist

First impressions are everything! As a front office receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ability to manage night shifts on rotational basis, ensuring smooth check-in and check-out procedures
• Ability to do the night audit process, ensuring all financial transactions are accurately recorded
• Monitor hotel security, coordinate with security personnel, and handle emergency situations
• Ensure compliance with hotel policies, procedures, and brand standards
• Conduct night shift handover reports and communicate key details to the morning shift team
• Manage room availability and oversee any late check-outs or early arrivals
• Assist in resolving any operational issues that may arise during the night
• Ensure proper handling of guest feedback and escalate issues when necessary
• Perform administrative tasks such as updating reports, handling emails, and tracking guest preferences
• Coordinate with housekeeping and maintenance teams for any urgent room-related issues
• Maintain a professional and welcoming atmosphere in the lobby and front desk area
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential

Additional information

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English
• Additional languages are a plus

Your team and working environment

Join a dynamic team in a welcoming property that values collaboration and growth.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.