Service Renewal Representative

Overview

The individual would be responsible for timely renewals of both hardware and software support contracts for medium-sized to large customers in the assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our support services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the contract base. Continue to look for winbacks from contracts cancelled in the past or cases where support was not attached during point of sale of hardware. Grow the available territory by selling value-added services like extended support or DDR services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities

• Responsible for timely renewals for customers in assigned territory.
• Educate customers on business practices and any associated contractual implications.
• Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales representatives for top-tier opportunities.
• Accurately forecast business targets and opportunities in territory.

Ideal candidate profile

Strong oral and written communication skills are an absolute must. Objection handling and result orientation are key skills that would be required for this role. Need to play the role of a customer success manager who owns the CSAT and works towards growing Oracle's wallet share in the account.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An employee assistance program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.