Group Coordinator

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

The Hotel Group Coordinator is responsible for supporting the sales and events team by coordinating and managing group bookings from initial inquiry through execution. This role ensures a seamless experience for group clients by handling communication, logistics, room blocks, and event details, while maintaining a high level of customer service and organizational accuracy.

• Serve as the primary liaison between group clients and hotel departments (sales, front office, catering, housekeeping, etc.).
• Manage all aspects of group room blocks including setting up group codes, tracking pick-up reports, processing rooming lists, and ensuring contractual obligations are met.
• Coordinate group arrivals and departures, ensuring all details are communicated clearly to operational departments.
• Assist the Sales and Events team in preparing proposals, contracts, banquet event orders (BEOs), and related documentation.
• Maintain accurate records of group bookings in the hotel's CRM or property management system such as Opera, Delphi, Salesforce.
• Respond promptly to group inquiries, requests for information, and changes in a courteous and professional manner.
• Collaborate with revenue management to ensure optimal room block management and group rate integrity.
• Attend internal meetings to review upcoming groups and contribute to successful execution.
• Support on-site group events as needed, including client greetings, meeting room inspections, or last-minute adjustments.
• Ensure billing accuracy by coordinating with accounting and reviewing group folios and charges.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field preferred.
• 1-2 years of experience in hospitality or event coordination, preferably in a hotel environment.
• Proficient in Microsoft Office Suite and hotel systems such as Opera, Delphi, or similar.
• Exceptional organizational skills with a keen attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize workload, and remain calm under pressure.

Additional information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English.
• Additional languages are a plus.

Your team and working environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.