Senior Supervisor, Mass Segment

About the role

Purpose of the job

Responsible for driving growth across Oranges mass segment through innovative offers, data-driven insights, and cross-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability.

Duties and responsibilities

• Manage, track, and report the overall performance of the mass segment to achieve company KPIs
• Develop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU uplift
• Identify customer pain points to enhance customer experience across different touch-points and channels
• Lead end-to-end management of major launches and campaigns
• Analyze customer base behavior, trends, and product usage to identify actionable growth opportunities
• Coordinate with departments across the company to ensure smooth product rollouts and product monitoring
• Evaluate post-launch performance, and initiate tactical actions to enhance ongoing offers and communication

Education

• Bachelor's degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing.

Experience

• Minimum 4 years of experience in the telecommunications or fintech industry.

Skills and abilities

• Very good English both spoken and written.
• Very good computer skills.
• Strategic and concept development skills.
• Customer centric person.
• High attention to detail and quality focus.
• Results oriented - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.