Banqueting Coordinator

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

Responsibilities:

Reporting to the Banqueting Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• Report for duty punctually, wearing the correct uniform and name tag at all times and maintain a high standard of personal hygiene.
• Answer the telephone and log all messages as per the hotel standard.
• Prepare Banquet Event Orders (BEO) and ensure they are issued and distributed in a timely fashion.
• Prepare all typed materials like proposals, contracts, change forms, and all other inter-departmental forms accurately.
• Distribute daily events reports to ensure communication with all internal departments throughout the hotel.
• Work closely with the Banquet Manager to ensure all aspects of the event have been cost-effective and serviced both clients and hotel needs.
• Tour, inspect, and monitor banquet rooms and presentations.
• Respond to requests for proposals for small meetings/events including set-up, food and beverage needs, rooms, and audio-visual needs.
• Communicate guests' requirements and any special requests in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure that Opera Sales and Catering and other banqueting software are updated daily for all event space bookings.
• Follow up with the sales department to obtain and confirm all event-related information promptly.
• Maintain up-to-date activity and rate information for each account on the banqueting system.
• Coordinate all aspects of banquet events from start to finish.
• Provide and maintain filing systems for all administrative duties as required.
• Fulfil all administrative aspects of the Banqueting department.
• Resolve any issues or complaints promptly.
• Respond promptly and politely to any requests from guests; details to be noted in the logbook and followed up accordingly.
• Conduct post-event evaluations and follow-up.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Qualifications

• Proven experience in event planning or banquet coordination.
• Excellent communication, both written and verbal.
• Excellent organizational, multitasking and interpersonal skills.
• Ability to resolve situations involving guest challenges.
• Attention to detail and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize responsibilities.
• Flexible schedule, including evenings and weekends.
• Constant standing and walking throughout shift.
• Excellent knowledge of Microsoft Word, Excel, PowerPoint and internet usage.