Head Therapist

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist®.

Job description

As a Head Therapist you are responsible for the smooth and effective daily operation of the sauna and spa, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as:

• Maintain safety in massage room and privacy for members and guests
• Provide a courteous and professional service at all times
• Perform massage sessions in accordance with the massage schedule
• Work in close coordination with the line manager to ensure the smooth operation
• Ensure that members and guests use the sauna and massage room in the proper suggested attire
• Conduct a daily check of all equipment in the massage room and record the repairs that are necessary as required by policy and procedure
• Ensure that there is always one instructor on duty at the massage room at all times
• Maintain close contact with guests/members and communicate feedback from them
• Conduct treatment evaluation/reassessments for members and guests on a regular basis with regards to the standards required

Qualifications

The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and make others feel good through excellent customer care. You will be a positive, pleasant and approachable individual with the ability to lead, motivate and improvise in all situations and you should possess the following competencies:

• You should be a certified Spa Therapist with international experiences within the same role in a hotel or spa environment
• You should be able to do all types of massage therapies
• Good written and verbal English communication skills
• Strong interpersonal skills are essential
• Understanding hotel operations
• Teamwork
• Planning for business
• Supervising people
• Understanding differences
• Supervising operations
• Effective communication
• Adaptability
• Customer focus
• Driving for results

Additional information

Why work for Accor

• Develop your talent through Accor's learning programs
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.