Sales Executive

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job description

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features/services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
• Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Follow up with post-conference reports and review group billings
• Input all group bookings and update booking activities in the system on a weekly basis
• Prepare reports, maintain proper records and filing system in accordance with hotel's sales administration process
• Arrange site inspections for potential clients
• Promote positive relations with clients and attend to all requests expediently and courteously
• Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue

Other responsibilities

• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire and life safety/emergency procedures
• Perform other reasonable duties assigned by management

Qualifications

• Diploma in Tourism, Hospitality Management or Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, and PowerPoint