Spa Receptionist

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist®.

Job description

Reporting to the Leisure Manager, you will be the first point of contact for guests entering our Spa and Fitness Centre, creating a lasting first impression. You'll warmly welcome and farewell all Spa clients, hotel guests, and gym members, ensuring every interaction is personal and memorable. Working alongside a passionate and talented team, you'll help deliver exceptional experiences that reflect the Movenpick brand. With a proactive approach, you'll anticipate guest needs and support the smooth operation of our facilities. Your positive, uplifting energy and genuine connection with guests help foster a safe, inclusive, and welcoming environment for all.

Your key responsibilities will include:

• Assist all visitors to the Spa and fitness center, each time delivering an amazing guest service experience
• Manage inquiries and treatment bookings
• Upsell products and services, effectively providing solutions to meet the needs of our guests
• Ensure this outlet is kept immaculate at all times - including gym and pool areas and treatment rooms

Qualifications

Real place, real people

Whilst talent and attitude are our primary requirements, you also have:

• Proven experience in either a guest service, beauty or fitness environment
• Exceptional personal presentation
• Articulate communication skills
• Strong attention to detail and ability to effectively manage multiple tasks at any given time
• The ability to work rostered shifts across a 7 day roster, including early mornings