JOB DESCRIPTION / ROLE
• Knowledge of ITIL processes (Incident, Request, Change).
• Familiarity with endpoint security tools (antivirus, encryption, etc.).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work under pressure.
• Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
• Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.
• Installation and troubleshooting Desktop/Laptop’s Operating System.
• Handling escalated issues and routed to the next level for assistance.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Relevant certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).• 2–4 years of experience in IT support / desktop support / end-user services.
• Strong troubleshooting skills in hardware, software, and network issues.
• Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
ABOUT THE COMPANY
SAT Microsystems is one of the leading IT services Company delivering IT business solution to Middle Eastern, African and Asia Pacific clients. SAT provides variety of technology services including Manage IT services which comprises of the entire portfolio of IT Infrastructure and application management by following up ITIL and ISO standards.
Our Head office for Middle east is located in Riyadh (Saudi Arabia), Africa Head office is in Sudan and Asia pacific in New Delhi (India). Facility in New Delhi also houses the company's Offshore Development center.
We provide the best solutions for executives to maximize return on their IT investments. Our deep industry knowledge enables clients to address issues specific to their businesses and our unmatched practices provides the capacity and capability to help ensure we serve our clients beyond their expectations.
Our specialization in Microsoft, HP/Compaq, IBM solutions has enhanced our credibility as a total service provider.
Company's flagship service is IT Managed services which provides the onsite and offshore IT infrastructure management on global delivery platform.
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