Senior Manager (Operations)

The Incumbent will be responsible to oversee the performance of a flagship centre in KAFD, Riyadh. You will be responsible for ensuring service excellence, optimizing centre management, and driving revenue growth to achieve the company's business goals. This role involves leading operational activities, enhancing customer experience, and collaborating with senior leadership to maintain the client's high standards.

Client Details

A leading premium workspace provider offering flexible offices, coworking spaces, and meeting facilities across major global business hubs, known for its high-end service standards and executive-level clientele.

Description

Main Responsibilities:

Pre-Opening Activities:

* Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.
* Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.

Operations Management:

* Oversee and direct all operational activities to ensure efficiency and excellence.
* Implement and improve operational policies, procedures, and systems.
* Manage centre openings, build local operations teams, and align operations with company standards.
* Managing relationships with suppliers and vendors along with the onboarding of new vendors.
* Ensure that all operations comply with relevant laws and regulations and company policies and procedures.
* Working closely with other heads of departments to improve efficiency

Financial & Commercial Performance:

* Oversee Operations Revenue and Expenses.
* Enhance customer support processes to improve satisfaction and retention.
* Manage relationships with external vendors and partners.
* Conduct market research to maintain TEC's competitive position.
* Work closely with the City Head - Riyadh on strategies to improve performance and EBITDA.
* Support Business Development in handling large deals and Enterprise Solutions.

Client Satisfaction & Retention:

* Ensure outstanding service delivery to enhance client satisfaction and retention.
* Train local teams on client engagement and service excellence.
* Work with the City Head - Riyadh to keep sales teams updated on client needs and expansion plans.
* Track and implement follow-up actions based on Member feedback.

Communication & Strategic Planning:

* Provide feedback and propose operational improvements to HQ.
* Collaborate with functional heads on cross-departmental initiatives.
* Provide feedback and propose operational improvements to HQ.
*Collaborate with functional heads on cross-departmental initiatives

Team Management:

*Motivates team members, creating a positive and learning environments for all
*Conducts communication meetings with team to facilitate information sharing and continuous learning and development
*Conducts probation and annual performance reviews of operation team members
*Train and coach Operations Managers and Centre-in-Charges to meet company objectives.

Job Offer

* Competitive salary package
* Opportunity to work in a thriving and growing sector
* Permanent role with potential for career advancement.
* Collaborative and professional work environment.
* Comprehensive benefits package (details to be discussed).

If you are ready to take the next step in your career as a Senior Manager (Operations) in Riyadh, we encourage you to apply and showcase your expertise in sales operations within the property industry.

Requirements: