Specialist - E-tailer And Ecommerce

Inspire | Exhilarate | Delight

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Strategy and planning:

• Create and maintain the yearly strategic plan and the yearly budgets in accordance to Lacoste's vision and mission and monitor implementation, ensuring consistent brand sense of purpose
• Own short- and long-term strategy, P&L and objectives of the marketplace e-commerce business
• Lead sales forecasting exercise with Finance team and ensure GM's approval
• Develop and conduct the implementation of goals, objectives, policies, procedures and standards to improve efficiency

Business development / relationship management:

• Consistently scout new and up-and-coming marketplaces that attract traffic
• Lead new expansion talks and conduct strategic meetings with relevant e-commerce websites to discuss partnerships and commercial conditions (margin, animations, exclusive deals) - seek buy-in of brand's General Manager and brand owners
• Deliver the underlying profitability through developing knowledge of key cost drivers from the P&L
• Monitor partners' platforms to ensure:
  • Content marketing adherence to brand standards and flag any issues
  • Pricing alignment across platforms
• Optimize performance marketing and VM standards
• Liaise with eCommerce Manager to test marketplace's user experience and flag any issues regarding technical structure, design, content, navigation, branding, performance and functionality
• Ensure performance reports are received from partners in order to:
  • Analyze web metrics and accordingly proceed with action plan to improve categories' performance and turnover
  • Understand top performing and worst performing categories
• Manage and analyze eCommerce KPIs (click through rate, conversion, spend, consumer path to purchase, consumer online searches, and creative analysis)
• Be able to make informed decisions when it comes to negotiating purchase orders with partners' buying teams (approval on SKUs, quantities, sizes, etc.)

What you'll need to succeed

• Proven experience (4+ years) managing key e-commerce partners
• Strong commercial and analytical skills, with the ability to drive sell-in and sell-out performance
• Excellent relationship management and communication abilities
• Experience in brand positioning and account management within the tech industry (preferred)
• Fluent in English and Arabic
• Proactive, detail-oriented, and capable of working in a fast-paced environment

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: E-commerce