Community Executive

Community Executive serves as the first point of contact for tenants, owners, and other related parties, ensuring prompt and effective resolution of inquiries and concerns. This role requires continuous improvement of excellent communication skills, problem-solving abilities, and a commitment to providing outstanding customer service.

Respond to tenant, owner, and vendor inquiries in a timely and professional manner, aiming for initial responses within 24 hours.
• Maintain a courteous, professional, and soft-spoken demeanour when interacting with clients, ensuring a positive customer experience.
• Think creatively and proactively to resolve issues, exploring all possible solutions to address concerns efficiently.
• Follow up on all inquiries, maintenance requests, and concerns until resolution is achieved, ensuring customer satisfaction. Timeframe depending on the urgency and not more than 48 hours.
• Coordinate with maintenance teams, vendors, and other departments to address service requests promptly.
• Document all interactions, requests, and resolutions in the company’s customer service system for future reference.
• Educate tenants and property owners about policies, procedures, and available services.
• Identify opportunities for service improvements and escalate unresolved issues to management when necessary.
• Assist Related Party Company and other related parties as required and with priority.
• While moving into the building, brief the Tenants, Owners completely about the procedures.
• Carry out any related tasks as requested by Management.
• Provide Client with in all the related information in advance at the time of request.
• All Community Executive representatives must acknowledge any client request, inquiry, or complaint within 24 hours, regardless of whether it falls within their direct scope. The request must be promptly escalated to the relevant department, and representatives must follow up to ensure timely action. A response or resolution should be provided within 48 hours, depending on the nature and urgency of the request. If additional time is required, the client must be updated proactively with expected timelines. Once feedback is received from the concerned department, the representative must revert to the client with a clear response to ensure clarity and satisfaction.
• Maintain accurate and up-to-date records for Owners and Tenants at all times.

Requirements:

Salary:
AED 5,000 to 7,000 per month inclusive of fixed allowances.
Additional benefits: Annual Air Ticket and Medical insurance