Operations Team Leader

• Ensure all team members follow SOPs, job descriptions, and company instructions.
• Conduct monthly team meetings to review performance and introduce improvements.
• Provide guidance, support, and training to team members.
• Take disciplinary action when rules and standards are not followed.
• Empower colleagues and promote a collaborative work environment.
• Uphold Hygiene Tech’s Mission, Vision, and organizational values.
• Reliever to all the team member in their absence for the continuity of smooth business

Client Portfolio & Account Handling
• Assign new accounts to team members and reshuffle as needed.
• Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems.
• Approve hygiene service inquiries before quotation and schedule service days.
• Handle client complaints and requests, ensuring timely resolution and updates.
• Maintain strong client relationships through proactive communication.

Service Coordination
• Schedule monthly and regular services in coordination with store managers and technicians.
• Organize workflow to meet client timeframes and service commitments.
• Apply for work permits, gate passes, and site-specific requirements.
• Arrange retrieval of dispensers and loaned items for canceled contracts.

Reporting & Documentation
• Prepare service reports, delivery notes, invoices, and purchase orders.
• Maintain and update Client Tracker, distribution lists, and service documentation.
• Encode service reports into the system and monitor Accounts Receivable (AR).
• Archive invoices via scanning and structured filing.
• Backup local data and Outlook to the server regularly.

Product & Warranty Oversight
• Maintain expert knowledge of all department products and services.
• Prepare and submit warranty files quarterly and follow up on approvals.
• Monitor sample collection and updates across the sales team.
• Handle sample requests, retrievals, and collections.

Communication & Coordination
• Receive and respond to client calls, emails, and queries.
• Coordinate with Sales-In-Charge regarding client accounts and service matters.
• Follow the Hygiene Tech chain of communication as per the organizational chart

Requirements:

Salary:
AED 5,000 to 7,000 per month inclusive of fixed allowances.
Additional benefits: medical