JOB DESCRIPTION / ROLE
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.
What you’ll do:
• Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
• Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
• Develop service quotations, understand competitors, and highlight Eaton’s advantages.
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
• Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
• Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
• Create customer accounts, track leads, and handle company registrations.
• Manage service contracts as the main contact, seeking additional sales opportunities.
• Drive trade sales growth through effective sales and demand management.
• Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
• Support development and implementation of market strategies and service contracts.
• Foster positive client relationships and use financial strategies to boost revenue.
• Respond on-time and on-quality to On-demand requests from the customers.
Requirements:
Qualifications:• Bachelor’s degree in electrical engineering
• 5+ years of experience in life cycle services Sales for UPS
• Experience in dealing with and conducting negotiations with customers.
• Experience in attending exhibitions/ conferences and conducting presentations.
Skills:
• Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
• Strong communication skills, fluent in English
• An entrepreneurial mindset able to influence stakeholders.
• Able to lead and manage projects
• /activities through influence.
• Self-directing and self-motivating.
• An active change agent who is willing to take an appropriate amount of risk.
• An individual with a strong sense of urgency.
• An individual with a strong customer focus.
ABOUT THE COMPANY
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people around the world. We are guided by our commitment to doing the right thing in business, acting sustainably and helping our customers manage energy today and tomorrow. By capitalizing on global growth trends such as electrification and digitalization, we are accelerating the planet’s transition to renewable energy and helping solve the world’s most pressing energy management challenges.
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