JOB DESCRIPTION / ROLE
Job Description
The position is located in a large retail environment with over 600 stores and more than 300 employees, serving approximately 65 million customers annually. The role involves providing excellent customer service and supporting the sales team to achieve store targets. The candidate will be responsible for maintaining product knowledge and ensuring a high level of customer satisfaction.
Key responsibilities include assisting customers with product selection, managing inventory, and supporting promotional activities. The role requires collaboration with team members to maintain store standards and contribute to a positive shopping experience.
Responsibilities
- Assist customers in selecting products that meet their needs and preferences.
- Maintain up-to-date knowledge of product features and benefits.
- Support inventory management and stock replenishment.
- Ensure the store is clean, organized, and visually appealing.
- Participate in promotional events and marketing activities.
- Provide feedback to management regarding customer preferences and product performance.
- Collaborate with team members to achieve sales targets.
- Utilize the MUSE system for sales and inventory tracking.
- Handle customer inquiries and resolve issues professionally.
- Maintain confidentiality and security of company information.
- Adhere to company policies and procedures.
- Attend training sessions and meetings as required.
- Perform additional duties as assigned by management.
Qualifications
- Previous experience in retail or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Team-oriented with a positive attitude.
- Basic computer skills and familiarity with inventory systems.
- Flexibility to work various shifts, including weekends and holidays.
The ideal candidate will be motivated, customer-focused, and eager to contribute to the success of the retail team. This opportunity offers a dynamic work environment with opportunities for growth and development.
Department: Retail & Distribution
Role: Fashion Consultant
ABOUT THE COMPANY
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
