Assistant Manager Account

Organization unit purpose

The RBS- Liability and Accounts Unit is the sales channel under retail banking, catering to the liability requirements of Emirates NBD and new to bank customers in UAE. The unit's core responsibility is to increase the market share of liability business and function in line with the group's overall business strategy. The unit is responsible for developing and growing fixed deposits and CASA base for the retail bank, offering a strong payroll proposition for corporate with best-in-class liability product offers. Creation of integrated sales models for personal and priority banking segments focusing on payroll sourcing, servicing, managing new and existing relationships. The unit will also focus on cross selling of other retail banking products such as credit cards, bancassurance, overdraft, etc. to increase the profitability of the unit and the overall revenue for retail bank.

Job purpose

To develop the market share of all retail banking products and focus on HNW client for PRB segments. Responsible for ensuring sales result for fixed deposit, CASA balances and CASA accounts from salaried and non-salaried. Maintain consistency on business acquisition and percentage of approval rates from acquired business sources. Comply with the approved policies, procedures and norms to protect the organization's and customers' interest. Work out adoptable sales strategies jointly with branches based on the location. Focused and segmented approach on business sourcing. Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded. Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service. Provide professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized.

Job content

• Sales targets: Achieve assigned sales targets in order to contribute to the sales volumes/revenues through the team. Develop new markets and customers within the assigned territory to enhance sales volumes/revenues.
• Employee development: Acquire assessment/certification standards. Improve product knowledge through training program.
• Cross selling: Cross sell non-assigned products and services to contribute to the revenues and market presence. Attending kiosk set by the bank in different locations, companies, malls.
• Customer service: Provide quality customer service to ensure customer satisfaction and retention.
• Market intelligence: Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans.
• Compliances and processes: RBE has to be vigilant while sourcing any fixed deposits, accounts or any cross sell product and putting bank benefits always ahead of anything and use utmost care and alertness at all times.

Specifications, skills, qualification

Education:
Graduate / High school + 6 years' experience
MBA / BBA

Experience:
Banking / Retail sales
International / GCC and UAE selling and marketing skills

Knowledge and skills:
Basic knowledge of operating systems
Selling and marketing skills
Having good inter / intra personal skills

Behavioral competencies:
Excellent, acceptable and good team player
Self-motivated / hardworking / focused and enthusiastic

About us

ENBD

Meet the leading banking group in the region.

Emirates NBD, the leading banking group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first national bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM).

The merger between EBI and NBD to create Emirates NBD became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, Islamic, investment, and private banking, global markets and treasury, asset management and brokerage operations throughout the region.