Job Type:
Full Time
Job Location:
UAE
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Administration & Secretarial
Company Industry:
Business Support Services
Job purpose
To manage all hard and soft services under Teslam scope of responsibilities at BNPP site outside the restricted areas.
Key activities, responsibility & accountability
Operational planning
Responsibility:
Coordinate and update systems and processes, as well as develop and implement hard and soft services related procedures;
Implement opportunities for the continuous improvement of practices to increase productivity and operational efficiency;
Monitor, control and report operational and financial KPIs related to hard and soft services provided by Teslam;
Operations management
Responsibility:
Coordinate and monitor hard and soft services delivered under TFM agreement (Total Facilities Management);
Review contractor's performance and KPIs of services delivered;
Ensure work is done in line with agreed standards and SLAs;
Manage relationship with facilities design and fit out work;
Coordinate external vendors and contractors to select the best inputs to the office expansion process;
Liaise with procurement department to prepare additional/new scope of services and review existing services for improvement, maximize benefit and decrease the cost;
Facility management
Responsibility:
Coordinate routine landscaping and gardening services management at areas on site;
Coordinate and supervise general and specialist cleaning services, pest control and waste collection at site offices, accommodation and the guesthouses;
Organize and monitor catering and laundry services at site ensuring work is done meeting agreed KPIs and SLAs;
Supervise utilization of existing office space and provide recommendation plan for office space management improvement;
Ensure proper management of office pantries across all facilities;
Participate in projects related to layout design, furniture allocation, interior design modification and review drawings illustrating space utilization efficiency and ergonomic use;
Participate in special studies, benchmarking and self-assessments, report research and analysis in the area of facilities planning and facilities management of soft and hard services;
Provide necessary support during internal and supplier auditing along with supplier site audits and create the action plan based on the findings;
General service
Responsibility:
Manage all required resources for support services including office services, utilities, housekeeping, transportation and cleaning;
Ensure the supply of office consumables (stationery, pantries provision, coffee stations provision);
Monitor pantry services management and coordinate with catering supervisor and head of hospitality and community management when required;
Process stationery orders for standard and non-standard stationery types;
Coordinate reception areas and ensure the excellence of services;
HSE, security & continuity of operations
Responsibility:
Adhere to all HSE requirements, procedures and policies;
Ensure all hard and soft services activities comply with HSE requirements and standards;
Ensure all hard and soft services team have valid certifications, qualifications and work experience to perform job;
Assess HSE risks of both routine and non-routine tasks;
Follow all relevant security policies, procedures and instructions; comply with all security requirements while maintenance jobs are performed;
Ensure compliance with corporate requirements or adherence to policies, procedures and instructions related to crisis management and business continuity to ensure continuity of maintenance critical operations;
Professional certifications
Minimum:
Facility management certification
PMP
Qualifications
Minimum:
Bachelor degree in engineering, facilities management or business administration
Bachelor degree in facilities management
Experience
Minimum:
Minimum 5 years of relevant experience in soft and hard facilities management section
