Security Officer

Company description

As security officer, you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the function.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our corporate social responsibility activities, like Planet 21

What you will be doing:

• Ensure the safety of guests, suppliers, visitors, contractors, and employees and property by actively monitoring the premises and responding to incidents promptly and appropriately
• Assist in responding to emergencies, including fires, medical incidents, and other critical situations, following established safety procedures
• Keep the cluster health & safety officer and cluster director of security informed of all safety related matters
• Liaise with management personnel and all employees and assist with safety concerns
• Liaise with local law enforcement and fire & safety officials if required
• Maintain proper grooming at all times
• Inspect lobbies, corridors, guest floors, public areas, and outside, including parking area
• Inspect public areas to detect fires, unsafe conditions, and conditions of safety equipment
• Provide assistance and support to guests, addressing their safety concerns and inquiries professionally and courteously
• Notify concerned department head of presence of persons with questionable reputations
• Assist management and enforcement officers in emergency situations
• Comply and record data for safety control
• Investigate and document all incidents, accidents, and safety-related activities in a clear and concise manner, maintaining accurate records
• Ensure all fire safety equipment is at the designated places and is serviceable at all times
• Ensure all fire exits and stairs are clear from obstruction at all times
• Report complaints or problems to cluster health & safety officer and cluster director of security if no immediate solution can be found
• Ensure a high level of product knowledge of hotel and local areas
• Ensure a high level of customer service is consistently maintained
• Ensure the cluster health & safety officer and cluster director of security is kept fully aware of any relevant feedback from either customers or other departments
• Read all memos concerning safety
• Attend training sessions as scheduled to improve skills and knowledge
• At the end of the shift or the day, communicate all information that the next shift or the cluster health & safety officer and cluster director of security has to know for a well running of the operations
• Provide safety related trainings to the departments and contractors as assigned by cluster health & safety officer

Your experience and skills include:

• Minimum of 1-2 years' experience in hotel is preferred
• Experience in the GCC and/or Middle East region is a plus
• Excellent communication skills, both written and verbal required
• Be committed to exceeding guest expectations

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

Job description

We are seeking a professional and detail-oriented security officer to join our team in Dubai, United Arab Emirates. As a security officer, you will play a crucial role in maintaining a safe and secure environment for our employees, visitors, and assets.

• Monitor and control access to the facility, ensuring only authorized personnel enter
• Conduct regular patrols of the premises to identify and address potential security risks
• Respond promptly and effectively to security incidents and emergencies
• Operate and monitor surveillance equipment, including CCTV systems
• Maintain accurate logs of all security-related activities and incidents
• Assist in the implementation and enforcement of security policies and procedures
• Collaborate with local law enforcement agencies when necessary
• Provide excellent customer service while maintaining a professional and assertive demeanor
• Conduct security screenings of personnel, vehicles, and packages as required
• Participate in regular security training and drills to stay updated on best practices

Qualifications

• 1-3 years of experience in the security industry, preferably in a corporate setting
• Valid security license recognized in the United Arab Emirates
• Outstanding written and verbal communication skills in English; knowledge of Arabic is a plus
• Strong organizational skills and ability to work independently
• Excellent attention to detail and observation skills
• Proven ability to remain calm and make sound decisions under pressure
• Physical fitness to perform the duties of the role
• First Aid certification (preferred)
• Knowledge of modern security equipment and technologies
• Familiarity with UAE laws and regulations related to security operations
• Flexibility to work various shifts, including nights, weekends, and holidays
• Strong problem-solving skills and the ability to think critically in emergency situations
• Proficiency in using computer systems for report writing and communication
• Commitment to maintaining confidentiality and adhering to ethical standards