JOB DESCRIPTION / ROLE
Job Type:
Full Time
Job Location:
Dubai, UAE
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Sales - Telesales / Telemarketing
Company Industry:
Banking - Retail
Role purpose
Participate in the achievement of tele-calling activities assigned to the telesales unit.
Key accountabilities of the role
- Execute tele-calling activities as assigned to the team.
- Enhance ENR / Takaful sales, card activation rates, and control customer attrition.
- Ensure minimum requirement of calls are made.
- Ensure compliance with bank policies and procedures.
- Ensure guidelines are adhered to and call quality is maintained while interacting with clients.
- Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Ensure deliverables are of the right level of service.
Specialist skills / technical knowledge required for this role
- Excellent communication skills.
- Good problem-solving skills.
- Display flexibility in dealing with clients and other team members.
- Customer service skills in order to resolve customer complaints.
Previous experience required (if any)
- Previous banking experience in similar role.
- Fair understanding of products and services provided by the bank.
- Understanding of customer relationships.
- Good interpersonal and convincing skills.
- Basic MS Office skills.
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